Privacy Policy

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use Travel Paws UK.

1. Who We Are

Travel Paws UK provides quality pet feeding services in Bishopthorpe & Fulford, York. Our website address is: https://travelpaws.uk

2. What Data We Collect

When you book a service or contact us, we may collect the following information:

Your full name
Home address and postcode
Phone number
Email address
Details about your pets (number, care needs)
Visit start and end dates
Total day visits
Billing information (handled securely by Stripe)

3. How We Use Your Data

We collect and use your data to:

Manage and confirm bookings
Communicate with you regarding your service
Process secure payments via Stripe
Maintain service records
Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

Contract: To fulfil our service agreement with you
Consent: When you voluntarily provide information via the booking form
Legitimate interests: For managing bookings and communications

5. How Your Data is Stored

Your information is stored securely in our private booking system database. We take reasonable precautions to prevent loss, misuse, or unauthorised access.

6. Payment Information

All payment details are processed securely through Stripe. We do not store or access your full card details at any time.

7. Data Sharing

We do not sell, rent, or share your data with third parties for marketing. We may share your data only with:

Stripe (payment processing)
Legal authorities if required by law

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent (where applicable)
Lodge a complaint with the ICO (https://ico.org.uk)

9. Cookies

Our website may use cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

10. Age Restriction

You must be at least 13 years old to use our website and services. If you are under 13 years of age, you may not use our service or provide any personal information to us without the consent of a parent or guardian.

11. How to Contact Us

If you have any questions or concerns about your data, please Contact Us.